How to request account deletion
- Email us from the address linked to your GLP Protein account.
- Send your request to support@orblogic.com with the subject line: Delete my GLPProtein account.
- Include your full name and the email address you used to sign up.
- We will verify that you own the account, then process your deletion request.
We aim to complete verified deletion requests within 30 days.
What is deleted
When your account is deleted, we delete or de-identify:
| Data | Deleted |
|---|---|
| Account information (email, hashed password) | Yes |
| Profile information (name, height, sex, preferences) | Yes |
| Onboarding and clinical assessment responses | Yes |
| Weight, hydration, and meal logs | Yes |
| Daily summaries and wellness scores | Yes |
| Coach chat messages and session summaries | Yes |
| Push notification tokens and notification preferences | Yes |
| AI usage records tied to your account | Yes |
Meal photos are already deleted automatically within about 5 minutes after upload.
What may be kept
We may retain limited information after deletion only where required by law or for legitimate business needs:
| Data | Why it may be kept |
|---|---|
| Subscription and billing records | Tax, accounting, and fraud prevention (up to 7 years where required) |
| Support or legal correspondence about your deletion request | Resolving disputes or legal obligations |
| Aggregated or de-identified analytics | No longer linked to you as an individual |
We do not sell your personal information.
Before you delete
Deletion is permanent and cannot be undone.
- Cancel an active subscription in your Google Play or Apple App Store account settings. Deleting your GLP Protein account does not automatically cancel app store subscriptions.
- You can turn off push notifications in the app Settings without deleting your account.
Contact
Email: support@orblogic.com
Website: glpprotein.orblogic.com
Privacy Policy: glpprotein.orblogic.com/privacy